GlucoseOne(tm) Diabetes Management System - Frequently Asked Questions

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Frequently Asked Questions and General Support

Using multiple computers
Preferences Not Found
Preview Printing of Reports
Downloading the installer shows text in my browser
Install will not install

Preferences Not Found is caused when the palm device is synced and the palm user's information is not found in the windows registry. This can happen when the user has not synced twice prior to using the pda or when the user has installed the GlucoseOne application on a new computer.
To correct this problem remove the GlucoseOne palm application and verify you system syncs without error. Then from the windows application select Utilities->Palm Support and refresh your user

Using multiple computers is possible but not supported. To use more than one computer to manage your GlucoseOne data make a database backup from your main computer. Then install the GlucoseOne application on the second computer and restore the main database. Make sure you do not edit the same record on each machine and also sync often.

Preview Printing of Reports
The reports are very complexe and did not lend them selfs well to preview. The work around is to install a pdf printer driver such as CutePDF. Print to the pdf driver and view with a pdf view like Adobe pdf view.
You can download the CutePDF print driver here and download the Adobe pdf viewer here

Installer help The latest version of the GlucoseOne installer uses the Microsoft MSI installer technologies. Further help can be found at Dave Taylor's help site which is a very valueable read when you get the chance.